Details :
Same day delivery service is looking for an operations manager to oversee daily operations of its routes and on-demand deliveries. Looking for someone with experience in same day delivery industry. Operations manager would be responsible for the following: *Overseeing daily operation *Overseeing dispatchers *Scheduling dispatchers *Scheduling drivers *Routing drivers *Answering questions related to customer service and operational issues *As an Operations Manager working in the courier industry, you will be required to oversee day-to day tasks, ensuring that all safety regulations and company policies are adhered to. *Customer service is extremely important and in the role of Operations Manager, it will be your job to ensure service levels are maintained and customer satisfaction achieved. *You will manage a team of people and it will be your responsibility to ensure all training needs are *Ensuring all drivers & employees are complying with company policies and procedures met and that performance is monitored and feedback provided at regular intervals. *As a member of the management team, you will be expected to prepare, revise and submit reports, budgets and other documentation as required. *The Operations Manager is responsible for implementing quality management and other regulatory compliance strategies inline with company policy. Key skills and qualifications of a Operations Manager: *Prior work experience is usually (delete) required to work in a job in operations management together with a sound understanding of the international/domestic courier industry. *Strong organizational skills together with the ability to multi-task are essential. * You must be able to demonstrate comprehensive knowledge of quality assurance principles, methods, design, testing and implementation relating to operations management. *Excellent leadership and supervisory skills, together with strong interpersonal skills are essential. *You must be able to problem solve and make decisions under pressure. An Operations Manager must have excellent written and numeracy skills. *You must have competent IT skills and be aware and able to operate industry standard software used in Operations Management within the Courier industry. We are looking to fill the position shortly and would like to get a person with experience in the logistics/ courier business. Please send a brief e-mail and your resume to the above e-mail address for consideration and someone will be in touch with you.Photos :
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