Details :
Job Description The Dispatch position is responsible for the daily pick up and delivery coordination of customer’s service requests; to drivers, bikers and walkers. PRIMARY RESPONSIBILITIES • Verify the total number of drivers working each day and recommend if additional drivers are required. • Confirm the completion of calls. • Respond within 10 minutes to any callbacks, messages or cancellations. • Encourage and motivate all drivers to meet maximum potential while maintaining delivery time specifications. • Maintain professionalism, respect, fairness and dignity in all driver relationsips. • Orientation and motivation as required relating to the drivers, bikers and walkers. • Recognize and prioritize—alert for immediate dispatch. • Identify and ensure all customers are given 100% performance on deliveries. • Ensure on-time work completion and prompt pick-up in accordance with established standards of service. • Provide assistance to other dispatch boards. • Provide assistance to distribution as well as other departments. • Provide Dispatch Supervisor/Operations Management with information on equipment failures and problems. • ** MUST be willing to work weekends. • Other duties as required. Job Requirements EDUCATION REQUIREMENTS • High School graduate or GED required • Some college hours desired EXPERIENCE REQUIREMENTS • Must possess excellent knowledge of the city and suburb being dispatched. • Minimum two years experience in the courier industry. • Must possess outstanding verbal communication skills. • Must possess excellent interpersonal skills. SKILLS AND ABILITIES REQUIREMENTS • Must possess the ability to work under pressure. • Must possess a minimum of 6 months of computer skills. • Must possess the ability to exercise good judgement. PHYSICAL REQUIREMENTS • Must be able to lift more than 25lbs. We offer a competitive Benefits Plan and a 401 K Plan with a match. EOE Company Overview Dynamex is an entrepreneurial-minded transportation services company, competing in Canada and the USA with a specific focus on same-day logistics and outsourced transportation services. We bring transportation intelligence to business using our system of drivers and partners to provide customized courier solutions, giving you meaningful and measurable advantages. Because it's more than logistics - it's your business, your brand and your company's bottom line. Send Resume and contact info to: liza.felix@dynamex.comPhotos :
No Image Available